Attachment 75309
Buyer beware, people are being banned for using this bot.
Hey, my accounts just got a 90 day ban for cheating. Is It possible to get a partial refund or something?
⚜️Admin⚜️
10:48 AM
Partial refund because of a ban? I didn't ban your account
Your are knowingly cheating and it's expected, I have no control over anything that happens in game
10:49 AM
NetEase did, 90 day ban for cheating. Was running the mining bot.
So I can't even use the bot for 90 days if I did want to try again
⚜️Admin⚜️
10:50 AM
Ofc you realize using this bot or anything else is considered cheating?
And you take the risk of a ban or anything else
10:52 AM
Yeah, not asking for any compensation for my banned accounts. But I did pay for six months of a bot that got me banned, and didn't even get a months use out of it.
⚜️Admin⚜️
10:52 AM
Just make another account and use vpn?
What I'm saying is your bot accounts not effected so I don't get where the refund should come from, if I had to do that there's no point of me making a bot to begin with
10:55 AM
Make (4!) more accounts, have poor skills for a long time, and have to pay for omega so I can do contracts or have to grind 4 accounts. no thanks, did that once and it did not pan out. Unless I know for sure how they identified cheating I'm not eager to try again.
⚜️Admin⚜️
10:57 AM
Every user is different I don't know your patterned and what happened on your account for the ban, there are a couple of hundred users. Again when it comes to ban I have 0 responsibility on my end
11:01 AM
I'm not blaming you. I only asked for a partial refund because I paid for six months and things did not work out as expected. It's not just the bans. If the bot worked in Nul I might suck it up and try again but the hostile ship detection takes so long to start warping out lost too many ships even with a lot of skill points put into indy ship command & adv indy command.
If not a refund what about extending my time so I can try again later?
⚜️Admin⚜️
11:04 AM
Take it up with paypal, there no reason you should get special treatment vs all other users.
Fair play here
11:16 AM
Wow. I tried to be reasonable, and that is your response? Do you have any idea how nasty PayPal can be to sellers? I don't want to hurt your business, I just want to pay for what I used, and have a refund for the rest. Do you know if you get too many PayPal refund requests they will ban you from the PayPal network and keep your funds? I figured if you where understanding and willing to help in someway I may give it another try later own, once the bot is out of beta but after that kind of response I think I am done wasting time on you and your bot. Is 'fair play' (as you see it) worth upsetting customers? Did you not notice I DM only you. Maybe you should re read my initial message on this subject and pay attention to how I stated a simple fact (no blaming), and asked a simple question. I did NOT get angry about the ban and complain about it, or blaming your bot in public.
⚜️Admin⚜️
11:16 AM
and i thought i was very clear with you
the answer is no - now deal with paypal and if they afree to to give you a full refund then know that you're a dishonest individual
i have to be 100% fair with all of my user bases
i gave you a software as a service
and the service still continues to work
11:18 AM
What is unfair with paying for what I used, and being given a refund for the remainder of the time I do not want to use? I never asked for anything for free. You are the one being dishonest.
⚜️Admin⚜️
11:19 AM
how is that so? so you're account is banned for 90 days that's fine i can freeze your account for 90 days
would you prefer that?
11:21 AM
If you didn't go all hostile on me that would have been an acceptable counter and resolution to my request.
⚜️Admin⚜️
11:22 AM
you seem to forget that offer is also something that's not even part of what you paid for
where does it say that I will hold the account till someone's ban is lifted? Or give additional time when they get banned?
This is a product that I'm selling and I don't go by your terms of sale - that's not how it works. And I've directly answered all of your questions - good luck finding any other bot maker willing to even talk back to you after requesting such absurd claims. There's 0 hostility here, we can make this conversation public and let users decide
11:27 AM
I'd have a lot more respect for a seller that is more upfront about bans, and it would be good customer service to offer some kind of assistance to customers that experience a ban while testing beta software for a developer. Long term customers are more profitable then upsetting new customers.
⚜️Admin⚜️
11:28 AM
I still don't think you understand - Accept the ban and move on, it may hurt but that's has nothing to do with the service i'm providing
what happens to your In game account is none of my business
11:29 AM
Done, Have done as you said. Check you PayPal messages.