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  1. #31
    needowned1's Avatar Member
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    TRADING
    Status: Trade

    Contacting now

    Update:

    Horrible interaction experience. I would not ever recommend this company. Purchased Collectors Edition key from their site, only to be told they were sold out. Then the standard edition went from $49.99 to $55.00 as they were talking to me. So they offered to do a standard edition key for $50, so I tried to go that route. After they start the standard edition sale, now all of a sudden they say they have collector's in stock, but keep in mind the price has jumped up so I wasn't willing to even try that route at this point. So I choose standard edition USA key on the website and they attempted to give me a JP cd key. I don't care that the servers handle all countries, I chose USA key on the website and expected a USA cd key. They then tell me that a US key would take 2 more hours to deliver, so I ended up just cancelling due to the frustration of not getting anywhere at all.

    The following interaction is with their customer service over a nearly 2 hour period. As a sidenote: Anytime you see them say "checking", understand that it took over 20 minutes each time for them to respond after.


    Chat transcription :-

    Freshleveling : Hello
    ME: Hello
    ME : I purchased a FFXIV US collectors edition key about an hour ago. just confirming as I have not recieved the key yet
    Freshleveling : checking
    ME : Hello any update?
    Freshleveling : btw
    Freshleveling : how do you know uys
    Freshleveling : us*
    ME : mmowned.com
    Freshleveling : okay
    Freshleveling : could you post for us on mmowned.com
    ME : I will post a positive response on completion, yes
    Freshleveling : could you post"contacting" now
    ME : just posted
    Freshleveling : okay
    Freshleveling : I saw it
    Freshleveling : you bought collector's edition?
    ME: yes
    Freshleveling : Hello
    Freshleveling : my friend
    ME : hi
    Freshleveling : I guess we need to refund it you
    Freshleveling : we didn't have collector's edition atm
    Freshleveling : we only have standard edition US cdkey
    ME: i see
    ME : standard edition is $49.99 are you able to send standard and refund the difference in price? ($10.00)
    Freshleveling : we have updated the price
    Freshleveling : my friend
    ME : yeah ok now it's $55.00? not a good business
    Freshleveling : sorry mate
    ME : will be disputing this on paypal for a full refund and negative response to thread on mmowned
    Freshleveling : since CDKey is less and less
    ME : bad customer service
    Freshleveling : well
    Freshleveling : my friend
    Freshleveling : we can sell one for 50$ for you
    ME : If you send immediately I will stop dispute on paypal.
    Freshleveling : well
    Freshleveling : we will refund it to you
    Freshleveling : first
    Freshleveling : you can buy it after we refunded
    ME : how long will refund take?
    Freshleveling : done
    ME : ok i see it
    Freshleveling : You can decide whether you can buy or not
    ME : I will purchase the standard for 50
    ME : payment sent for standard
    Freshleveling : checking
    Freshleveling : Hello
    Freshleveling : my friend
    ME : hello
    Freshleveling : You need collector's or standard ?
    ME : standard. you said collectors was out of stock, right?
    Freshleveling : collector's edition just came
    ME : standard will be ok
    ME : Hello, any update?
    Freshleveling : I am checking
    Freshleveling : Could you reply us via email
    ME : reply sent
    Freshleveling : Okay
    Freshleveling : thanks
    Freshleveling : About this standard Cdkey
    Freshleveling : It's 20 digital codes
    Freshleveling : it will only show 20 digital codes
    Freshleveling : For this cdkey ,you should choose Japanese to input code
    ME : Will it work for US?
    Freshleveling : we have 2 kinds of cdkey
    Freshleveling : One is USA country
    Freshleveling : Another one is JP
    ME : This one is for USA
    Freshleveling : For EU ,they should choose Janpan ,too
    ME : This one is for USA
    ME : I need USA is what I mean
    Freshleveling : it will work for US server
    ME : Needs to be USA country key though. Please send USA country key
    Freshleveling : Let me check
    Freshleveling : Now it's our early morning
    Freshleveling : If you need that kind of Cdkey
    Freshleveling : we will delivery after 1-2 hours
    Freshleveling : it's same for Janpanese US cdkey
    ME : Please refund order. We have been discussing for 2 hours already
    Freshleveling : you just need to choose JP country
    Freshleveling : others are same
    ME : I will purchase from Square Enix on Monday. Please refund order.
    Freshleveling : okay
    Freshleveling : refunded
    Last edited by needowned1; 09-14-2013 at 06:10 PM. Reason: to update the poor experience

    WTS Cheap FFXIV Gil/CDK/Gamecard always On Stock,Instant Delivery! 166+ Reputation
  2. #32
    Freshleveling's Avatar Contributor
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    Originally Posted by needowned1 View Post
    TRADING
    Status: Trade

    Contacting now

    Update:

    Horrible interaction experience. I would not ever recommend this company. Purchased Collectors Edition key from their site, only to be told they were sold out. Then the standard edition went from $49.99 to $55.00 as they were talking to me. So they offered to do a standard edition key for $50, so I tried to go that route. After they start the standard edition sale, now all of a sudden they say they have collector's in stock, but keep in mind the price has jumped up so I wasn't willing to even try that route at this point. So I choose standard edition USA key on the website and they attempted to give me a JP cd key. I don't care that the servers handle all countries, I chose USA key on the website and expected a USA cd key. They then tell me that a US key would take 2 more hours to deliver, so I ended up just cancelling due to the frustration of not getting anywhere at all.

    The following interaction is with their customer service over a nearly 2 hour period. As a sidenote: Anytime you see them say "checking", understand that it took over 20 minutes each time for them to respond after.
    we seriously doubt this customer had some problem ,he even opened paypal dispute!,although it closed at last, we don't be happy for this kind of customer ,even we have stock ,we wouldn't like to sell this kind of customer!(we sold over 2000 pieces of ffxiv cdkeys)


    Hello ,

    XXX has closed this dispute.

    Thank you for working with your buyer to resolve their concern. We hope
    you found the PayPal dispute resolution process to be helpful as you worked
    toward an agreement.

    Any funds associated with this payment that may have been considered
    "Disputed" are now available for withdrawal.

    Thank you,

    PayPal


    Please do not reply to this email. This mailbox is not monitored and you
    will not receive a response. For assistance, log in to your PayPal account
    and click the Help link in the top right corner of any PayPal page.

    ----------------------------------------------------------------
    Copyright © 1999-2013 PayPal. All rights reserved.

    Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
    facility, does not require the approval of the Monetary Authority of
    Singapore.
    Users are advised to read the terms and conditions carefully.
    Last edited by Freshleveling; 09-14-2013 at 07:57 PM.
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  3. #33
    needowned1's Avatar Member
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    Status: Dispute resolved - Winner: Trader
    Verdict Note: No comments
    You doubt there was a problem? Somehow I knew this would be your response. Owning up to the mistake would have been the way to go, but I can see that you would rather try to paint the customer as the bad guy. Awesome ethics.

    Of course I opened a dispute on the first response of you telling me you had *no* CE keys *after* payment was processed and immediately raised your standard edition price.

    The best thing you could have done was say "Hey we're sorry our website guy didn't update the CE key as out of stock. We're sorry we wasted your time today." That would have been enough of an explanation to satisfy anyone. To come here with your response is pathetic.

    Hope I can help others not go through this garbage.

    Originally Posted by Freshleveling View Post
    we seriously doubt this customer had some problem ,he even opened paypal dispute!,although it closed at last, we don't be happy for this kind of customer ,even we have stock ,we wouldn't like to sell this kind of customer!(we sold over 2000 pieces of ffxiv cdkeys)


    Hello ,

    XXX has closed this dispute.

    Thank you for working with your buyer to resolve their concern. We hope
    you found the PayPal dispute resolution process to be helpful as you worked
    toward an agreement.

    Any funds associated with this payment that may have been considered
    "Disputed" are now available for withdrawal.

    Thank you,

    PayPal


    Please do not reply to this email. This mailbox is not monitored and you
    will not receive a response. For assistance, log in to your PayPal account
    and click the Help link in the top right corner of any PayPal page.

    ----------------------------------------------------------------
    Copyright © 1999-2013 PayPal. All rights reserved.

    Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
    facility, does not require the approval of the Monetary Authority of
    Singapore.
    Users are advised to read the terms and conditions carefully.
    Last edited by needowned1; 09-14-2013 at 11:08 PM.

  4. #34
    Freshleveling's Avatar Contributor
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    before you order,contact us first if we have stock!
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  5. #35
    Freshleveling's Avatar Contributor
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    contact us befor your order .
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  6. #36
    Freshleveling's Avatar Contributor
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    contact us befor you order .
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  7. #37
    vizzy228's Avatar Private
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    Talking to you on skype right now

    Purchased 2 FFXIV cd keys in the past and im buying 1 more key now.

  8. #38
    Freshleveling's Avatar Contributor
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    AIM:freshleveling2012
    MSN:[email protected]
    Skype:freshleveling
    Buy WoW Gold ,WoW Powerleveling,Rift Platium,Rift Powerleveling -Freshleveling.com
    please post here before you contact us!
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  9. #39
    Freshleveling's Avatar Contributor
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    AIM:freshleveling2012
    MSN:[email protected]
    Skype:freshleveling
    Buy WoW Gold ,WoW Powerleveling,Rift Platium,Rift Powerleveling -Freshleveling.com
    please post here before you contact us!
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  10. #40
    Freshleveling's Avatar Contributor
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    AIM:freshleveling2012
    MSN:[email protected]
    Skype:freshleveling
    Buy WoW Gold ,WoW Powerleveling,Rift Platium,Rift Powerleveling -Freshleveling.com
    please post here before you contact us!
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  11. #41
    Freshleveling's Avatar Contributor
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    we are always online for any questions!
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  12. #42
    Naointendo's Avatar Private
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    Status: Trade
    Contacting!

  13. #43
    Freshleveling's Avatar Contributor
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    AIM:freshleveling2012
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    Buy WoW Gold ,WoW Powerleveling,Rift Platium,Rift Powerleveling -Freshleveling.com
    please post here before you contact us!
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

  14. #44
    Naointendo's Avatar Private
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    Status: Dispute resolved - Winner: Thread Owner
    Verdict Note: No comments
    This is the quality od Freshleveling, no refund, no delivery, and lies about stock

    Freshleveling : Hello
    Freshleveling : Daniel
    189.27.219.35 : i want to know if u guys have gold in stock in ffxiv server
    XXXXXXX
    Freshleveling : checking
    Freshleveling : yeah
    Freshleveling : we do
    Freshleveling : how much gold do you need?
    189.27.219.35 : how much do u have?
    189.27.219.35 : cause i'll order the amount you guys have atm probably
    Freshleveling : How much gold do you need now
    189.27.219.35 : 1kk~5kk
    Freshleveling : 1-5m?
    Freshleveling : or 1000-5000k?
    Freshleveling : we got 15000k now
    Freshleveling : you need all?
    189.27.219.35 : 5000k only
    Freshleveling : Let me the list for 5000k
    189.27.219.35 : ok
    Freshleveling : sec
    Freshleveling : added
    189.27.219.35 : Ok, should i hold here while i finish the order?
    Freshleveling : yeh
    189.27.219.35 : ok, done
    Freshleveling : checking
    Freshleveling : Got it
    Freshleveling : could you reply us via [email protected]
    189.27.219.35 : done
    Freshleveling : ty
    Freshleveling : and could you post for us on ownedcore just say "contacting"
    189.27.219.35 : ownedcore?
    Freshleveling : yeah
    189.27.219.35 : what is that? (my english is kinda bad)
    Freshleveling : just post here
    Freshleveling :
    http://www.ownedcore.com/forums/mmo-...eputation.html
    189.27.219.35 : sec
    189.27.219.35 : done
    Freshleveling : kk
    Freshleveling : wait ingame
    189.27.219.35 : ok, slhoud i close the chat?
    Freshleveling : no
    189.27.219.35 : oh ok
    189.27.219.35 : he's logging or something already?
    Freshleveling : yeah
    Freshleveling : just sec
    189.27.219.35 : ok
    189.27.219.35 : nothing yet?
    Freshleveling : no worry
    189.27.219.35 : so?
    Freshleveling : hi
    Freshleveling : there ?
    189.27.219.35 : waiting my delivery yet
    189.27.219.35 : he's online?
    Freshleveling : soon
    189.27.219.35 : no response yet?
    189.27.219.35 : ?
    Freshleveling : oh
    Freshleveling : still there>
    189.27.219.35 : yeah,u told me to wait
    Freshleveling : let me check the stock
    Freshleveling : se
    Freshleveling : sec
    189.27.219.35 : ok
    189.27.219.35 : i'm gonna leave for 5m, waiting for a response
    Freshleveling : my friend
    Freshleveling : here
    Freshleveling : i have a idea
    189.27.219.35 : ?
    Freshleveling : cuz this server is very hort
    Freshleveling : hot
    Freshleveling : the gold guy is working hard
    Freshleveling : what time is it there now ?
    189.27.219.35 : 3am
    Freshleveling : too late
    Freshleveling : you need to go to bed
    Freshleveling : after u get up ,i think u will get the gold
    Freshleveling : if we cant give u gold then
    Freshleveling : we will refund
    189.27.219.35 : ok, i'll be back in 12hs...if u dont have the gold i'll wait for
    a refund, if u dont refund, i'll block the bill on credit card, cause u told me
    that the money was in stock, and there was no need to "work hard" to make it,
    ok?
    Freshleveling : ok
    Freshleveling : ok

    ------------------------------------------------------------------------So in the next day


    Freshleveling : hi
    189.27.219.35 : Hi, i want to know about my delivery
    Freshleveling : hi
    Freshleveling : we will delivery soon
    189.27.219.35 : no,i want to cancel
    189.27.219.35 : Cancel, please, otherwise i'm gonna block in my credit card, and
    i'll not be charged and you wnt receive too, so let's do by the right way to do
    it, please.
    189.27.219.35 : Ok, i'll put the transcript in ALL the forums of in game gold
    and cancel the payment, you guys are so dumb to do something like that. Good
    luck in your business.

  15. #45
    Freshleveling's Avatar Contributor
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    AIM:freshleveling2012
    MSN:[email protected]
    Skype:freshleveling
    Buy WoW Gold ,WoW Powerleveling,Rift Platium,Rift Powerleveling -Freshleveling.com
    please post here before you contact us!
    [COLOR="#FF0000"]WOW Legion 100-110 HandLeveling(24 hours),WoW Gold /ArcheAge Gold/FFXIV Gil/FIFA15 Coins/GW2 Gold/RS Gold Skype:freshleveling(the picture has our website ,that's ours)
    Homepage:www.freshleveling.com

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